/FAQs
FAQs 2017-06-18T21:09:39+00:00
Product care: 2017-05-09T11:48:48+00:00

-DO NOT water your eternity roses!
-Do not place anything on the roses that can crush and damage the roses
-Do not remove the roses from the box until you are finished with your arrangement
-The lid of the box is meant to stay on the side or bottom of the box, until you are finished with your arrangement. Once you are finished with your arrangement, you may use the hand-crafted box as you would any other box.
-Avoid direct exposure to sunlight
-Keep the arrangement in room-temperature environment
-If dust collects over time, simply remove it lightly using a feather duster
-Be mindful when carrying the arrangement; it’s a very delicate product!

Satisfaction Guarantee: 2017-05-09T11:12:41+00:00

We guarantee that your arrangement will look as shown on our website. Please keep in mind that the color of the roses can sometimes look slightly different due to lighting. We strive for perfection, so we do our best to make sure the roses resemble the product photo as much as possible.

Is shipping included? 2017-05-09T11:07:26+00:00

Yes, we ship nationwide for free, except to Hawaii and Alaska.

What is your return policy? 2017-06-19T03:14:08+00:00

Due to the nature of our products, we unfortunately do not accept any returns. Each arrangement is created and designed to be unique to the customer, therefore we are unable to accept returns. We do allow cancellations within 24 hours.

How do I maintain eternal roses? 2017-05-09T11:06:16+00:00

Unlike fresh roses, your eternal roses barely need any maintaining! Simply keep the roses away from direct sunlight, within normal room temperature, and do not water them. You may want to occasionally dust your arrangement to keep it looking fresh.

Can I remove the flowers from the box 2017-05-09T11:04:10+00:00

No, not while you plan to still keep the roses. The roses are meant to stay in the box for the entire lifespan of the arrangement. Once you are finished with the arrangement, however, you may remove the roses and keep the box.

Can I make a custom arrangement? 2017-05-09T09:56:43+00:00

Yes, we love creating custom arrangements and can incorporate letters, shapes, and patterns to create an arrangement that is unique to you.

Are the Eternity Roses real? 2017-05-09T09:58:03+00:00

Yes, the eternity roses are real Ecuadorian roses that undergo a propriety solution and color pigmentation process. The end result is a long-lasting natural rose that maintains its natural freshness and biological structure for at least a year.